FAQs

How much matcha should I use?

1 - 2 teaspoons of matcha per bowl is sufficient.

If you prefer thick matcha (Koicha style), use 3 - 4 teaspoons per bowl.

Drink 1 - 2 bowls of matcha daily or more as needed.

Where is your matcha tea grown?

Our matcha is grown in the Aichi Prefecture in Nishio, Japan.

How are your enhanced matcha blend ingredients sourced?

We go through rigorous testing of all organic suppliers and choose the purest and richest flavors for our ingredients.

Does matcha have caffeine?

Yes. Matcha contains roughly 25-35 mg of caffeine per serving however the impact of caffeine found in matcha is quite different from that found in other drinks such as coffee.

Where does Ultra Matcha ship?

We ship to anywhere in the United States.

Will I be notified when my box ships?

Absolutely! As soon as we ship your order, you should receive a tracking code via email.

Are there any shipping fees?

Yes, shipping is calculated based on your shipping location.

When does my order ship?

We will ship your box in 1 - 2 business days.

How can I contact customer support?

You can send us a message here through the Contact Us form.

Please be sure to include your order number or name the order is under so we can address your question as soon as possible!

How do I update my billing info and ship to address?

You can do this by logging into your Ultra Matcha account and changing your payment information and shipping address. 

What is your returns and refunds policy?

All refunds must be received within 30 days. We offer 100% refund for unopened, unused products. Buyer must pay return shipping.